SIlly memo
Tuesday, June 20, 2006
Due to the fact that 2 customers had be stranded in Singapore. Airebus management had decided to take up some nonsensical and ineffective preventive measures.
Why it was deemed nonsensical and ineffective ? Because action speaks louder than words, all they could think of is typing chunks and chunks of memo describing how to perform our duties. Of course, we are the ones expected to carry out the duties. What they trying to portray is an absolute monarchy over us. I had added some comments in red on e disgusting memo to present my views and thoughts.
First she typed out the memo as follow
MEMO
17 June 2006
To: CSO, SIN Counter
cc. Eddy, Timothy
Ref: CSO ROLE WITH IMMEDIATE EFFECT
We are working hard to integrate every component of the company so that we can work as a team so that everyone is accountable for any breakdown or shortcomings.
In the Management’s effort to do this, we are coming out with effective systems for everyone to work together.
For a start, the following will need to be done with immediate effect:
1) TICKET PROCEDURE
- Whenever a ticket is purchased, the standard procedure of getting the customer acknowledge the points at the back of the ticket and sign, must be maintained to avoid misunderstanding and disgruntled passenger.
YEAH sign and sign.. i make sure the customer sign on every single part of the ticket! Maybe turn the ticket into a graffiti art piece.
- They must acknowledge that they have to come at least 20mins before departure and that the coach will leave on time. No one will be calling them.
2) ARRIVAL
- CSO to greet at the coach and receive passengers upon arrival and do head count upon arrival.
Who cares about greeting the customer and do head count. Maybe they mistook Airebus for Airbus. A plane or a bus???
- Head count must tally with stewardess
What’s the use of doing head count, are u trying to imply that the stewardess can’t do simply calculations like dat? Pushing all the responsibility of any stranded passenger to our counter in singapore? So what do they actually want us to do? Close the counter, ignore any last min passengers who wanna collect their tickets and hotel vouchers. Are refuse to attend to any last min walk-in customer while I close the counter wait outside the hotel's lobby to welcome those passnegers and to do some silly head count? The most absurd part is getting us to escort the passenger up to the BUS!!!!! ARE THEY PRESIDENTS, VIP OR SUPERSTARS??!!
- A daily report form will be given to CSO to indicate and acknowledge every route (will be given next week)
- Therefore, CSO must receive a phone call from the oncoming coach to note time of arrival so that CSO can standby for the coach outside the hotel (please ensure all drawers and system are properly lock before heading outside).
Okay since when had we taken up e role of being escorts? Standing outside the hotel’s lobby waiting for the bus arrival like a moron.
3) DEPARTURE
- CSO will lead passengers to the coach from the hotel to the coach for departure.
We had become 2 in 1 employees. CSO cum part time cabin crew.- CSO must do a final head count before the coach departs and record down on daily report. Head count must tally with stewardess.
Meaning to say the stewardess can’t even do simple calculations? Stop insulting their intelligience and stop exploiting us with your 1.1k. With your 1.1 K u r trying to turn us into an all rounded CSO?With this system in place, we hope to eliminate any problems of stranded passenger due to our fault unless the passenger is late.
Are they stupid or what?! Can’t they sense the problem arises because passenger are leaving the coach unoticed when the stewardess had already made the head count? The cabin crew should take into account of any passengers who had left the coach when the head count had already made. What’s the point of making head counts over and over again when the passenger choose to leave the coach just before the departure timing.4) LATE PASSENGER
- Depending how late the customer is. If he just missed the coach then he is advised to take a cab and head for Tuas to board the coach.
- The coach will not be making any detour back to the hotel to pick-up late passenger.
Of course we are aware that the coach will not be making any detour back to the hotel to pick up late passenger! Same goes to SBS bus wat… Miss the bus and wait for the next bus service!!! IDIOT
5) HEADSET
- CSO are reminded to wear their given headset to communicate with KUL Counter at all times.
I was suddenly reminded of the headset stuffed at the bottom of the cabinet. It had all it’s wire entangled and its sockets un plucked. U r telling me to communicate with the KL counter using this stupid headset when the KL staff can’t even handle or use a msn messenger properly ?
6) PUNCH CARD
- Please be reminded that CSO must punch their card themselves and not ask someone else to do it for you. There is a CCTV to monitor that individual party to punch their card themselves otherwise it will be seen as absent from work. This applies to cabin crew, too.
At the end of the day for goodness sake, Timothy is the one who endorses our salary. The CCTV camera is located in KL. So how is Timothy suppose to monitor us with a CCTV camera located in e KL counter?! Maybe he will have to take a coach back to KL daily to view the camera at the end of each day to make sure we hadn’t been punching cards for each other. So with your peanuts pea size brain, stop your THREATS!!!
7) CHANGE OF TICKET
- Please take note that changes made to the ticket is accepted with charges minimum 5 days from date of departure. Charges are SGD5.
Minimum 5 days?? Might as well dun allow customers to amend their ticket! C’mon this is just a coach service. Passengers purchase the coach tickets just 2-3 days before their departure dates. And u are telling them no amendment 5 days before?! And mind you, we are e ones gonna recieve nonsense comments from the customers.
- However, changes made less than 5 days from date of departure will not be accepted. -à
This is absolutely crap- Customers is advised to pass on the tickets to friends or request the help of CSO to sell the seats on their behalf without guarantee.
CSO to assist the passengers to sell their tickets on their behalf? I tink we would might as well turn the SIN counter into a market place.
Thank you
FUCK YOU!The Management
Tuesday, June 20, 2006
